Quality builds trust.
95% of our customers return for additional projects. Let’s talk about why.
How Everest Delivers Superior Quality
At Everest, quality is the foundation of everything we do. We know that trust is earned through consistent, high-caliber performance. That’s why we’ve built our reputation on three pillars:
Our Service
High-touch, responsive, and tailored to your trial’s unique needs.
Our People
Experienced and flexible teams that are collaborative and committed for the long haul.
Our Processes
Proven, rigorous, built to scale, and backed by decades of successful regulatory submissions.
Our Service: Responsive and Flexible
Our customer-centric mindset means we adapt our delivery model to align with your goals, timelines, and challenges. Whether you need full-service trial management, targeted functional or task-based support, Everest provides the needed help as a seamless extension of your team.
What makes our service different:
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High-touch: You’ll work directly with accountable leads who will gain in-depth knowledge on your study needs and respond quickly. Communication is regular, transparent, and customer-oriented.
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Flexible: We support full-service trials, functional, or task-based support. We find solutions to address your unique requests, leveraging our clinical trial expertise and “can-do” spirit. We can ramp up to meet extraordinary targets, and adjust our pace according to your needs.
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Proactive and Timely: Our teams are trained to identify operational risks early and propose solutions. We also work efficiently and effectively to keep your study on-time.
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Management is Involved: Every team includes senior-level oversight that has direct involvement in making your program a success. When issues arise, you have a clear line to decision-makers who will support the team to resolve problems quickly.
Our People: High-Caliber Teams with Low Turnover
Quality work comes from quality teams. At Everest, we have precise hiring standards, and our culture develops detail-oriented staff who take pride and accountability in delivering exceptional work. Our high retention rate ensures knowledge continuity and reliable support across your trial. You get deep institutional knowledge, stable team dynamics that drive efficiency and quality results for your study.
What sets our people apart:
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Experience: Our leads have significant years in their specialties, whether it’s project management, clinical operations, data management, biostatistics, or other key functions.
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Highly-Skilled: 85% of our team members have advanced degrees. We have extensive and thorough talent recruitment and evaluation processes to hire high performers.
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Retention: A 94% retention rate provides team continuity, leading to higher efficiency and fewer handoffs. Our clients benefit from the retention of knowledge across studies, enabling successful long-term partnerships.
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Culture: A shared commitment to flexibility, a “can-do” attitude, and delivering excellence.
Our Processes: Rigorous and Proven
We combine proven SOPs, global delivery standards, and quality checklists— all validated by large pharmaceutical companies and years of successful partnerships.
What defines our processes:
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Data Quality: Our roots in data management and statistical analysis means we implement the necessary analytical, technical, and data-driven approaches to optimize data integrity across our full-service execution. Data is the treasure of the study, and we ensure every functional team drives data integrity from start to finish.
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Extensive Quality Management Systems: Policies, procedures, SOPs, and corresponding work instructions are robust. These systems are supported by our quality culture, management commitment, training, and commitment to continuous improvement.
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Audit and Inspection Success: We have supported hundreds of quality audits from the most discerning clients and audit teams, and we have consistently passed regulatory authority inspections in support of regulatory approvals. We are routinely strengthening our processes to take on new and innovative projects and regulatory requirements.
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Validated Systems: Whether we’re using industry-standard 3rd party tools or our own in-house systems, all of our tools are fully validated following 21 CFR Part 11 requirements and other global systems validation requirements.
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Global Quality Certifications: We have achieved and maintained ISO 9001:2015 certification for Quality Management Systems, and ISO 27001:2022 certification for Information Security.
